Clear Confident Leader Weekly Observer, Issue #22
From the Greenbelt of Boise, Idaho, Snowflakes spiraling down
At its core, a great workplace is about the level of trust that employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.
Trusting others creates a state of calm that frees us to release our emotional energy into our work – to fully engage. – Dalton Kehoe
Trust requires viewing those with whom one works as whole and complete human beings, not as pieces of human capital. When this occurs, those who work in high-trust organizations not only perform better at work, they are more satisfied with their lives outside of work, being better parents, spouses, and citizens. – Paul J. Zak
Today we are faced with numerous headlines of “Trust in … Reaches New Lows.” Search Gallup.com for Trust to see what I mean.
Because trust is the fabric that holds relationships, organizations and societies together, it is vital that we build cultures of trust. How do we do that?
Here are five steps we can take to build a culture of trust:
- Utilize a more specific vocabulary for Trust and Distrust.
- Learn the neuroscience of the Trust and Distrust circuits in each of us.
- Practice Conversational Rituals that up-regulate Trust and down-regulate Distrust.
- Develop Habits that reinforce Trust building under stressful situations.
- Encourage and support the development of Self-Trust.
Trust and Distrust are often unspoken elements in relationships and organizations. By talking about what Trust and Distrust are, we bring them to the forefront for conscious consideration. Clarifying the differences between Simple Trust, Blind Trust, Authentic Trust and Self-Trust provides a more specific vocabulary for what we mean.
How do you talk about Trust and Distrust, and how often?
Trust and Distrust arise through the activation of different neural networks, hormones, and physiological states in our body. Understanding what triggers us, and our unconscious reactions raises our awareness and empathy for what is going on within ourselves and others. Increasing empathy builds trust.
What triggers and reactions do you notice in yourself and others?
By learning and practicing Conversational Rituals that up-regulate Trust and down-regulate Distrust we create safe spaces for dialog. Knowing and practicing these together creates a calm camaraderie amongst teams and groups that frees us to fully engage and create a better future together.
What Conversational Rituals are you using to build Trust?
Stressful situations frequently trigger habits that operate unconsciously and no longer serve the culture of trust we are building. Developing our capacity to recognize those habits and replace their automated routines with more constructive ones, is required to develop and sustain a culture of trust.
How do you recognize and shift habitual routines to build trust under stress?
We establish a solid basis for cultures of trust by encouraging and supporting the development of Self-Trust in ourselves and those around us. Self-Trust creates clarity and confidence in our ability to engage and lead in the most challenging situations we face.
How do you encourage and support the development of Self-Trust?
Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships. – Stephen Covey
What helps you Build a Culture of Trust?
I work with executives and professionals to Build Cultures of Trust. To learn more visit here.
Let’s create a better future today!